Customer service is the essence of any brand or company. The stronger your customer service is, the more reliable you are as a brand. Experts and customers have both stressed what a game-changer can customer service be. So, to up your customer service game, we have handpicked some excellent and motivational customer service quotes.
Any brand requires time to build its reputation; a lot of different factors are considered during brand building—for example, product quality, design, market segmentation, competitors, and customers. But for the word to reach the target audience, the company should have a proper customer service department.
The customer service team should be active and effective in answering the queries of the clients. They should be the first ones to address the problem and provide proper feedback to their superiors on how to solve a problem.
Customer service revolves around emails, phone calls, and client problems addressed. So, have a proper problem-solving technique. After all, your brand is what it is because of your customers only. So make customer service your new priority, and the brand will reach new heights. Talking to experts and clients may also be a great help.
Customer Service Quotes
- We must learn what customers really want, not what they say they want or what we think they should want.
Eric Ries
- if you cannot do great things, do small things in a great way.
Napoleon Hill
- You can choose courage or you can choose comfort. You cannot have both.
Brené Brown
- Failure is not the opposite of success; it’s part of success.
Arianna Huffington
- In the long arc of time, you are only relevant if customers love you.
Tim Cook
- Service, in short, is not what you do, but who you are.
Betsy Sanders
- The best form of customer service is self-service. Constantly empower customers to get their own answers themselves.
Dan Pena
- Important achievements require a clear focus, all-out effort, and a bottomless trunk full of strategies.
Carol S. Dweck
- Customer service, they say, is dead. Actually, it isn’t. It’s just hiding behind a call center in Manila.
Timothy Noah
- The best performers set goals that are not about the outcome but about the process of reaching the outcome.
Geoff Colvin
- Customer experience is the next competitive battleground. It’s where business is going to be won or lost.
Tom Knighton
- The customer’s perception is your reality.
Kate Zabriskie
- Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.
Kevin Stirtz
- We are what we repeatedly do. Excellence, therefore, is not an act but a habit.
- After-sales service is more important than assistance before sales. It is though such service that one gets permanent customers.
Kōnosuke Matsushita
- Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.
Leon Gorman
- The price of inaction is far greater than the cost of a mistake.
Meg Whitman
- As a leader, it is important to not just see your own success but focus on the success of others.
- Customer service shouldn’t just be a department, it should be the entire company.
Tony Hsieh
- Leaders must exemplify integrity and earn the trust of their teams through their everyday actions.
Marillyn Hewson
- If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything.
Frederick Reichheld
- Stop doing dumb things to customers.
Peter Massey
- The rules of customer experience management haven’t changed all that much. You still need to be proactive, preventative and personal.
John Goodman
- Customers don’t care about your policies. Find and engage the need. Tell the customer what you can do.
Alice Sesay Pope
- Always deliver more than expected.
- In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.
Doug Warner
- The more you engage with customers, the clearer things become and the easier it is to determine what you should be doing.
John Russell
- Every day we’re saying, ‘How can we keep the customer happy? How can we get ahead in innovation by doing this?’… because if we don’t, somebody else will.
- The purpose of a business is to create and keep customers.
Theodore Levitt
- If you’re not serving the customer, your job is to be serving someone who is.
Jan Carlzon
- Customer service is the new marketing, it’s what differentiates one business from another.
Jay Baer
- Companies must realize that they are no longer competing against the guy down the street… they’re competing with every other experience a customer has.
Dan Gingiss
- We all talk, but we don’t really know how.
Elizabeth Stokoe
- The customer is often wrong, but it’s our job to help them become right.
Jeff Toister
- Customer experiences that eliminate confusion, uncertainty and anxiety reap the rewards, generating a competitive advantage, loyalty and a peerless brand image.
Matt Watkinson
- Focus on your customer and lead your people as though their lives depend on your success.
- You need to get to the future, ahead of your customers, and be ready to greet them when they arrive.
Marc Benioff
- When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.
Dale Carnegie
- Greatness is not a function of circumstance. Greatness, it turns out, is largely a matter of conscious choice, and discipline.
James C. Collins
- Motivation comes from working on things we care about. It also comes from working with people we care about.
Sheryl Sandberg
- Customers who love you will market for you more powerfully than you can possibly market yourself.
Jeanne Bliss
- Every single debate about every single decision was framed around doing the right thing for the customer.
Ronan Dunne
- Sell good merchandise at a reasonable profit, treat your customers like human beings and they’ll always come back for more.
L.L. Bean
- Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development.
David J. Greer
- A brand is what a business does, reputation is what people remember.
Ted Rubin
- One thing talk can’t accomplish, however, is communication. This is because everybody’s talking too much to pay attention to what anyone else is saying.
P. J. O’Rourke
- Most people do not listen with the intent to understand; they listen with the intent to reply.
Stephen R. Covey
- There are three kinds of lies: lies, damned lies and statistics.
Benjamin Disraeli
- Look after the customer and the business will take care of itself.
Ray Kroc
- If you are tuned out of your own emotions, you will be poor at reading them in other people.
Daniel Goleman
- Success is the sum of small efforts, repeated day in and day out.
Robert Collier
- Revolve your world around the customer and more customers will revolve around you.
Heather Williams
- Consumers are statistics. Customers are people.
Stanley Marcus
- The magic ‘mind reading’ anticipatory service phrase is: ‘If that was me, what would I want?’
Steve Cokkinias
- Understanding what customers do allows you to predict what they will do next.
Colin Shaw
- Building a good customer experience does not happen by accident. It happens by design.
Clare Muscutt
- Companies designed for success in the 20th century won’t be successful in the 21st.
Kevin Howard
- One customer well taken care of could be more valuable than $10,000 worth of advertising.
Jim Rohn
- Management is doing thing right; leadership is doing the right things.
Peter Drucker
- The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
- I think of customer service as an offense and not a defense.
Gary Vaynerchuk
- What looks like resistance is often a lack of clarity.
Chip Heath
- In a world where products and services are becoming more and more commoditized, customer experience is the only true differentiator.
Annette Franz
- The aim is to get someone to want to buy quickly. Without thinking too much about it.
Robert B. Cialdini
- Unless you have a vision, you haven’t begun to do the practice that makes you great.
Angela Duckworth
- It takes months to find a customer… seconds to lose one.
Vince Lombardi
- Be genuine. Be remarkable. Be worth connecting with.
Seth Godin
- The customer is why we are here. If we take good care of them, they’ll give us good reason to come back.
Jenny McKenzie
- Great customer service doesn’t mean that the customer is always right, it means that the customer is always honoured.
Chris LoCurto
- The goal of a company is to have customer service that is not just the best but legendary.
Sam Walton
- Body language and tone of voice – not words – are our most powerful assessment tools.
Christopher Voss
- The idea is to go from numbers to information to understanding.
Hans Rosling
- Expecting people to reflect the productivity patterns of machinery is crazy if we also expect them to be creative, present and engaged.
Martin Hill-Wilson
- My definition of ‘innovative’ is providing value to the customer.
Mary Barra
- Nothing is so contagious as enthusiasm.
Samuel Taylor Coleridge
- Being on par in terms of price and quality only gets you into the game. Service wins the game.
Tony Alessandra
- When you serve the customer better, they always return on your investment.
Kara Parlin
- Ask your customers to be part of the solution, and don’t view them as part of the problem.
Alan Weiss
- Courteous treatment will make a customer a walking advertisement.
J. C. Penny
- Culture in a company is: how do people behave when you’re not looking.
Ben Horowitz
- Customers who are merely satisfied remain your customers only as long as everything goes their way.
Chip Bell
- A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.
- Excellent firms don’t believe in excellence – only in constant improvement and constant change.
Tom Peters
- Customers don’t expect you to be perfect. But they do expect you to fix things when they go wrong.
Donald Porter
- People will soon forget what you said. They will NEVER forget how you made them feel.
Maya Angelou
Conclusion
To achieve the goal of having reputable customer service, we suggest you read these customer service quotes. It will provide you with insights on customer service and also encourage your team to approach things differently. Do let us know which quote was an ice breaker for you in the comments section below.
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